Residential Care Officer

Handover & Inspection:

• Conduct inspection and handover of houses/apartments to residents/customers in accordance with standard procedures.
• Provide residents/customers with complete handover documents, manuals, and necessary guidance on property usage and facilities.

Resident / Customer Services:

• Provide daily support services for residents, including access control, issuance of resident cards and amenity cards.
• Receive, handle, and respond to residents’/customers’ feedback, complaints, and requests within assigned authority.
• Coordinate with relevant departments to resolve issues promptly and effectively.
• Build and maintain positive relationships with residents/customers.

Survey & Service Quality Evaluation:

• Conduct resident satisfaction surveys on a periodic or ad-hoc basis.
• Collect feedback and evaluate service quality to improve resident expe

Resident Communication:

• Deliver official announcements from the Management Board to residents via notice boards, lobby TV screens, elevator displays, and other communication channels.
• Participate in handling community communication and media crises as directed.

Resident Data & Receivables Management

• Update, manage, and maintain resident/customer information in the management system.
• Monitor and collect outstanding receivables from residents/customers within the assigned area.

Other Duties

• Graduated from Intermediate / College / University level.
• Proficient in Microsoft Office and basic office software.
• Strong communication and interpersonal skills with a service-oriented mindset.
• Good problem-solving, persuasion, and issue-handling skills.
• Preference given to candidates with experience in customer service, hospitality, property management, or related fields.

• Working time: 8 hours/day, office hours from 9:00 AM – 6:00 PM, 1 day off per week.
• Competitive salary and performance-based bonuses.
• Full participation in social, health, and unemployment insurance in accordance with Labor Law.
• Personal health insurance and annual health check-ups.
• Bonuses on public holidays and Lunar New Year.
• Annual company trips, teambuilding activities, sports tournaments, and cultural events.
• Dynamic, friendly, and creative working environment.
• Clear opportunities for career development and advancement.
• Encouragement of autonomy, independence, and creativity at work.

• Email: tuyendung@omni.com.vn
• Address: Eco Central Park Urban Area, Chu Huy Man Street, Truong Vinh Ward, Nghe An Province
• Hotline: +84 833 555 565 (Viber/Zalo)