Residential Care Officer

Inspection & Handover

• Conduct inspection and handover of houses/apartments to residents/customers in accordance with standard procedures.
• Provide complete handover documents, manuals, and necessary guidance to residents/customers.

Resident / Customer Care

• Provide daily services for residents/customers, including access control and issuance of amenity and resident cards.
• Receive, handle, and respond to residents’/customers’ feedback, complaints, and requests within assigned authority.
• Coordinate with relevant departments to resolve issues in a timely and effective manner.
• Build and maintain positive relationships with residents/customers.

Resident Survey & Service Evaluation

• Implement resident survey programs and evaluate service quality on a periodic or ad-hoc basis.

Resident Communication

• Deliver announcements from the Management Board via notice boards, lobby TV screens, elevator displays, and other communication channels.
• Participate in handling resident community communication and media crises as assigned.

Resident Data & Receivables Management

• Update and maintain resident/customer information in the management system and ensure proper data storage.
• Follow up and collect outstanding receivables from residents/customers within the assigned area.

Other Duties

• Perform other tasks as assigned by supervisors.

• Graduated from Intermediate / College / University level.
• Proficient in Microsoft Office and basic office software.
• Strong communication and interpersonal skills with a service-oriented mindset.
• Good persuasion, problem-solving, and issue-handling skills.
• Preference given to candidates with experience in customer service or related fields.

• Working hours: 8 hours/day, office hours from 9:00 AM – 6:00 PM, 1 day off per week.
• Competitive and attractive salary and bonuses.
• Full participation in social insurance in accordance with Labor Law.
• Personal health insurance and annual health check-ups.
• Bonuses on public holidays and Lunar New Year.
• Annual company trips, teambuilding activities, sports tournaments, and cultural events.
• Dynamic and creative working environment.
• Opportunities for career development and advancement.
• Encouragement of autonomy, independence, and creativity at work.

• Email: tuyendung@omni.com.vn
• Hotline: 0833 555 565 (Zalo)
• Address: Eco Retreat Project, Nguyen Huu Tri Street, Ben Luc Commune, Tay Ninh Province